Terms & Privacy Policy
Your trust is important to us. Learn about our terms and how we protect your privacy.
Terms and Conditions
Last Updated: 19/10/2025
Welcome to Earthlixir! These Terms and Conditions govern your use of our website and services related to the purchase of our tea products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1Acceptance of Terms
By placing an order or subscribing to our services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2Product Information
Earthlixir offers a variety of tea products, which may vary in flavors, types, and packaging. We strive for accuracy in product descriptions, pricing, and availability. However, we reserve the right to modify product details without prior notice.
3Ordering and Payment
3.1 Order Process
- Orders can be placed through our online platform or physical store.
- By placing an order, you are making an offer to purchase a product, which we may accept or decline at our discretion.
3.2 Payment
- All payments must be made through secure payment processing methods as detailed on our website.
- You agree to provide accurate billing information and authorize Earthlixir to charge your selected payment method for the total amount of your order.
4Subscription Services
4.1 Subscription Terms
- By subscribing to our services, you agree to receive periodic tea deliveries as selected during the subscription process.
- Subscriptions will automatically renew unless canceled at least 7 days prior to the renewal date.
4.2 Cancellation
You may cancel your subscription at any time by following the cancellation instructions provided on our website.
5Shipping and Delivery
- Shipping costs will be calculated at checkout and are based on the delivery location and selected shipping method.
- Earthlixir is not liable for any delays in delivery due to unforeseen circumstances or third-party carriers.
6Returns and Refunds
6.1 Return Policy
- We accept returns of unopened products within 30 days of delivery. To initiate a return, please contact our customer service.
- Refunds will be processed to the original payment method within 14 days after receiving the returned product.
6.2 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days so we can resolve the issue.
7Intellectual Property
All content, trademarks, and logos on the Earthlixir website are owned by or licensed to Earthlixir. You may not reproduce, distribute, or create derivative works without our express written consent.
8Limitation of Liability
To the maximum extent permitted by law, Earthlixir shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or products.
9Dispute Resolution
9.1 Governing Law
These Terms shall be governed by the laws of Cameroon.
9.2 Arbitration
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the Cameroon Arbitration Association, and the arbitration shall take place in Yaounde, Cameroon.
10Changes to Terms
Earthlixir reserves the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
Privacy Policy
At Earthlixir, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
Information We Collect
Personal Information
- Name, email address, and phone number when you create an account or place an order
- Shipping and billing addresses for order fulfillment
- Payment information (processed securely through our payment partners)
- Communication preferences and customer service interactions
Usage Information
- Website usage patterns and preferences
- Device information and browser type
- IP address and location data (for security and analytics)
How We Use Your Information
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and important account information
- Improve our website, products, and services
- Send marketing communications (with your consent)
- Prevent fraud and ensure security
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
Essential cookies are required for the website to function properly and cannot be disabled.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your account and data
- Opt-out of marketing communications
- Request a copy of your data
- Withdraw consent for data processing
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, or providing customer support. These partners are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
Updates to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.
Questions About Our Terms or Privacy?
If you have any questions about these Terms and Conditions or our Privacy Policy, please don't hesitate to contact us.